Last Changed – 07.10.07
This website www.mosmatic.co.uk is owned and operated by Jetwashdirect Limited and in no way connected with Mosmatic of Switzerland. When you view mosmatic.co.uk, your visit and any disputes arising from it are subject to this Disclaimer, our Terms and Conditions and our Privacy Policy. We have taken reasonable steps to ensure that mosmatic.co.uk and all information provided on it, is accurate. However, we assume no responsibility for information contained on mosmatic.co.uk and disclaim all liability in respect of such information. We shall not be held liable for any losses you suffer, including any indirect or consequential loss, including but not limited to loss of business or profits or any other financial loss arising out of or in any way connected with the use of mosmatic.co.uk or its products.
Terms and Conditions
1. General
1.1 Mosmatic.co.uk are owned and operated by Jetwashdirect Ltd whose registered office is :-
11 Broadacres
Honley, Holmfirth
West Yorkshire
HD9 6ND
VAT Reg.No. 836 2636 18
Company No. 05044395
2.0 These Terms and Conditions govern your use of the www.mosmatic.co.uk , and your relationship with Jetwashdirect Ltd the website operator.
3.0 IMPORTANT. The purpose of this website is to retail Mosmatic products throughout the UK & Ireland to Industry and Business Customers.
3.1 Due to the nature of the products on offer at mosmatic.co.uk, it is unlikely that these products will be of interest to the general public. Therefore mosmatic.co.uk is a business to business website and consequently does not abide in full with the Sale Of Goods Act 1979 or distance selling regulations. This especially applies to the return of non faulty goods.
3.2 If you are purchasing goods from this website for your own usage, it will be deemed that the intended usage of the goods are for business or commercial purposes, whether or not this is the intended purpose.
4.0 We reserve the right to update or modify these Terms and Conditions. Any changes to these Terms and Conditions will be posted on this Site. The change of Terms and Conditions shall not affect the existing Terms and Conditions accepted by you upon making a purchase using the Site.
Goods Suitability
5.0 It is your responsibility to ensure that the correct goods and correct model are ordered for your purpose. We cannot be held responsible if your chosen product is not suitable for your intended purpose.
Remember once a product is used, it cannot be re-sold as a new product and therefore, cannot be accepted back for a refund. Goods imported on request cannot be returned for refund in any circumstances unless faulty. In some circumstances, the capability we specify / advertise may not match that of the manufacturers published specifications. This is often due to international specifications listed within any packaging and user guide / manuals supplied which may not apply to your particular product, either due to product development or colour variations.
Guarantee:
6.0 All Mosmatic products carry a 12 Month Back To Base Guarantee against manufacturing defects unless stated otherwise. The guarantee does not cover parts, ( such as seals, ball bearings etc ) that are subject to normal wear and tear. Other item not cover are HP Guns, Hoses, and any item that can be damaged when used. The guarantee shall become void if any repair is attempted by the purchaser or any third party. This applies to swivels that have been opened or dismantled by the user or unauthorised person. Items used for hire or loan are not guaranteed.
Where a product fails and the reason for failure cannot be agreed, the product will be returned to Mosmatic in Switzerland where a final decision will be taken. In all cases, the manufacturers decision is final.
Refunds
As mentioned above, this site is a business to business eCommerce website therefore refunds would not normally be given.
If it was decided that a refund was appropriate, a 20% re-stocking fee would be charged and deducted from the refund value. Also all shipping fee's would not be eligible for refund
Shipping costs are the responsibility of the customer for goods requiring repair under the manufacturers warranty. Exported items require all shipping charges to be paid by the customer ( Forward & Return ).
Prices
7.0 Our prices are stated in Pounds Sterling only, and are inclusive of Value Added Tax ("VAT").
8.0 We reserve the right to make changes to mosmatic.co.uk and to details of Products without notice and with no liability on our part. All Products are subject to availability.
8.1 Please note that the images we use in this site are representations only, and should not be taken to be an accurate depiction of any particular product although we have tried to be accurate with the images we display.
Ordering
9.0 We accept your order at the point of dispatch or at the time of importation for products not in stock. It is only at this point that a contract of sale shall exist between us and you.
10.0. Price Correction
10.1 We will try to ensure that all prices on mosmatic.co.uk are accurate. If any pricing errors come to our attention, by whatever means, we will take reasonable steps to inform you and we will give you the option to reconfirm the Order at the corrected price or cancel it. If we cannot contact you, the Order will be treated as cancelled. If the Order is cancelled, for whatever reason, a full refund will be made.
11.0 Payment
11.1 Payment can be made by any method specified in the Payment section of Mosmatic.co.uk. Payment details through the website are fully encrypted through the Protx payment system. Protx is a third party payment provides who do not share your card details with mosmatic.co.uk.
12.0. Delivery
SEE DELIVERY TERMS AND CONDITIONS .
12.1 Delivery charges are specified in the Delivery & Postage section of Mosmatic.co.uk.
12.2 The cost of packing and delivery is shown prior to confirming your Order.
13.0 The risk in the Product shall pass to you on delivery or attempted delivery of the Product.
13.2 We aim to deliver all items in stock within 2-5 days.
Many items advertised on mosmatic.co.uk are not held on stock but imported as and when required. Goods imported from Mosmatic Of Switzerland will take approx 7 - 14 days before delivered. If an item is not in stock you will be notified by email and be given the choice as to cancel or continue with the order. Any item specifically imported on request of a customer, cannot be cancelled.
13.3 We may send your order in multiple packages. We will endeavour to advise you of this by email prior to dispatch.
13.4 All deliveries must be signed for. If we attempt delivery and nobody is available to sign for the package, you will be left a card by the courier and your parcel will be held for 5 working days before returning to mosmatic.co.uk
You may collect your package directly from the couriers premises or arrange to have the parcel delivered on another day.
If your parcel is not collected or delivered after two attempts, and no contact is made by you and the courier, the parcel will be returned. At this point extra shipping will be required to send your parcel again
If you decide to cancel the order at this point, a restocking fee of 20% of the total order value will be deducted from your payment method.
See Delivery Policy Section.
Returns Policy:
Prior to goods being returned, whether for repairs, replacement or refund - a 'Returns Authorisation number' must be issued. Items sent without a valid returns authorisation number, cannot be accepted and the item will be returned to the sender. This is to ensure that goods can be tracked accurately without loss or unnecessary delay.
Your carriage charges are not refundable and you should choose a suitably packed, insured and traceable carriage method.
Goods must be returned within 7 days of authorisation.
If an item is damaged upon arrival,( NOTIFICATION REQUIRED AND DELIVERY NOT SIGNED AS DAMAGED ) collection will be arranged and a subsequent replacement will be provided once the damaged item has been returned.
Export Orders:
Goods purchased for export cannot be returned for refund, unless the item arrives faulty or damaged.
It is your own responsibility to check that the goods purchased are compatible with the export destination country. Electrical power supply voltage and frequency will need to be considered , before purchasing.
Intellectual Property
The names, images and logos identifying in this website including and products, descriptions, and services are subject to copyright, design rights and trade marks Mosmatic AG and Jetwashdiretc Ltd. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any content, patent, design right or copyright mosmatic.co.uk, mosmatic.com, jetwashdirect.co.uk or any other third party.
Privacy Policy
This privacy policy sets out how mosmatic.co.uk in conjunction with the website owner, Jetwashdirect Ltd uses and protects any information that you give when using this website.
Mosmatic.co.uk & Jetwashdirect Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Mosmatic.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
Name and job title
Ccontact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [admin@jetwashdirect.co.uk]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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